Refund Policy
Version 2026-04-24
This Refund Policy sets out how refunds are handled for paid CrowAgent subscriptions. It is part of the Terms of Service and applies to all paying customers unless a counter-signed order form states otherwise.
1. Satisfaction-guarantee window
New paying customers may request a full refund of the first paid invoice within 14 calendar days of the invoice date, for any reason. Email hello@crowagent.ai from the account holder address within the window; the refund is processed to the original payment method within 5 working days.
2. After the 14-day window
Subscriptions are billed monthly or annually in advance. After the 14-day satisfaction window:
- Monthly plans: cancellations take effect at the end of the current billing period. No pro-rata refund is issued for the unused portion.
- Annual plans: cancellations take effect at the end of the current annual period. No pro-rata refund is issued for the unused portion.
- Downgrades: a pro-rata credit for the unused portion of the higher-priced plan is applied to the next invoice of the lower-priced plan.
3. Exceptions
- Service outage: if the platform is unavailable for a continuous period longer than 8 hours in a calendar month, and the outage originates from CrowAgent (not a dependency you self-manage), you may request a service credit prorated against the affected days.
- Regulatory retraction: if a regulatory change materially reduces the usefulness of a paid product within the first 30 days of a new annual subscription (for example, if MEES Band C 2028 is withdrawn by Parliament), we will honour a pro-rata refund against the remaining months on request.
- Duplicate charges: refunded immediately on receipt of your email referencing both invoice numbers.
4. Chargebacks
Please contact us before initiating a card chargeback. In almost all cases we can resolve the concern faster than your bank. Chargebacks incur a fee from Stripe which we may pass on if the chargeback is upheld in CrowAgent's favour.
5. How to request a refund
Email hello@crowagent.ai from your registered account-holder address. Include the invoice number and the reason. We respond within 2 working days and, when the refund is approved, issue it to the original payment method within 5 working days.
6. Governing law
This policy is governed by the laws of England and Wales. Your statutory consumer rights under the UK Consumer Rights Act 2015 and, where applicable, equivalent EU consumer protection legislation are not affected.